Our Customer Charter for our Drone Surveys

Our Promises In Relation to Honesty and Integrity.

We will always be open, honest, transparent, and straightforward in everything we do for our customers, and we make the following pledges:

•  Being trustworthy in all that we do for our customers when carrying drone surveys and aerial photography .
• Being open and transparent in the way that we work with you and our customers. Sharing all necessary information with your clients and others to conduct business and doing so in an ethical way, so they can understand that information.
• Respecting the privacy of customers, the public and keeping confidential information of your customers and potential customers.
• We won’t share divulge information to others unless it is appropriate to do so and required by law.
• We will not take advantage of a customer or anyone to whom you we a duty of care.
• We will not allow any bias, conflict of interest or the undue influence of others to override our professional integrity and obligations.

Our promises In Relation to Good Service

No matter who we work with, we want to provide the best professional advice and best service to our customers, and we pledge the following:

• We will be clear about what service our customer wants and the service and deliverable we are providing.
• We will be transparent and honest about fees and any other costs associated costs at the outset.
• We will communicate with our customer in a way that will allow them to make informed decisions.
• We will put the fair treatment of customer at the centre of its business core and culture.

Our Promises In Relation to Diversity, Inclusion and Respect

Kindness is at the very heart of our business and a specific core value we strive in every day dealing to achieve. We promise to treat everyone with kindness, politeness and respect at all times and we make the following pledges:

• We will always be courteous, polite, considerate and fair to customers, potential customers and everyone else we come into contact with through our work.
• We will never discriminate against anyone for whatever reason. We will always ensure that issues of race, gender, sexual orientation, age, size, religion, country of origin or disability have no place in our business culture,  in the way you deal with other people or do with our business.
• We as much as we are able, will encourage every firm or organisation that we work with and for to put the fair and respectful treatment of customer at the very centre of its business culture.

Our Promises In Relation to Reputation of Ourselves and Our Customers

We understand that a company’s reputation is hard earned and can be lost very easily and we make the following pledges:

• Understanding that being a professional in any organisation, is more than just about how you behave at work, we expect our workforce to live up to our ethos and values both at home and at work to protect our customers.
• We understand how our actions affect others and the environment around us and, if appropriate we will question any behaviour that could lead to a loss of reputation for us or our customers.
• We will always fulfil our obligations to our customer by doing what we say we will.
• We will always act in a manner that will not bring the reputation of ourselves or our customers into disrepute.

Our Promises in Relation to Health and Safety

We believe that Health and Safety in the workplace is our number one concern, and we will risk harm to our staff, the public or to anyone else that may be harmed by our operations and we pledge the following:

• To provide adequate control of the health and safety risks arising from our work activities.
• To consult with our employees on matters affecting their health and safety.
• To provide and maintain safe plant and equipment.
• To ensure safe handling and use of substances.
• To provide information instruction and supervision for employees.
• To ensure all employees are competent to do their tasks, and to give them adequate training.
• To prevent accidents and cases of work-related ill health.
• To maintain safe and healthy working conditions.
• To review and revise this policy as necessary at regular intervals.

Our Promises in Relation to Data and the Responsibility for the Use of Data

We will never share the data we collect with anyone but to the named individual of the customer. All data will be used ethically and in line with GDPR which can be found on the UK Information Commissioners Office website.

https://ico.org.uk/for-organisations/guide-to-data-protection

In short we are proud of our customer charter!